Friday, October 5, 2012

By:
Efren Alvarez Galapon
Manager
Corporate Qualtiy, Health & Safety, Environment
Mobile Business Company Ltd. (MBUZZ)
Riyadh, Saudi ArabiaMobile: +966 54 805 46 15
Email: efren.a.galapon@iodynamics.org efren.a.galapon@gmail.com
(Complete Article in PDF)

If you work in a company that is certified with ISO 9001:2000/2008 standard, you probably have someone in your organization whose role is called “Quality Management Representative” or “QMR,” right? This QMR title is also referred to as the “Management Representative” (“MR”) or “Quality Assurance Representative” (“QAR”) in other companies with the Standard same certification. Before your company obtained its ISO 9001 Standard compliance certificate, you must have been one of those who attended the so called “ISO Awareness Course” in which the trainer explained the meaning and purpose of ISO 9001:2000/2008 standard in your organization.
Do you know that the title or designation “Quality Management Representative” does not exist in the standard? It is rather “Management Representative”! But why is it that many companies assign the title or designation QMR instead of MR?
This article highlights the critical role of the QMR in his organization and answers the last question as a side topic.
There are two areas in an ISO 9001-certified company in which the MR or QMR function is seen. Figure 1 shows the two locations of such areas. One is the corporate area (see organization chart of XYZ Construction Co.) and the other is in the project area.